UX design software, $10–30M ARR
The situation
Pricing had not kept up with the product. Packages and price levels no longer matched how customers used the software or the value they got from it, especially among large enterprise customers.
What we did
We ran a quantitative market survey to measure willingness to pay, rebuilt the pricing architecture and price levels around what customers value, and planned how to move existing enterprise customers onto the new prices.
The result
$8M of ARR uplift potential, mainly from repricing and migrating the existing enterprise base.